Conflict and Resolution

I have been a business owner for over six years now. I have experienced many conflicts and disagreements within my diner that I have had with my employees. A conflict that I experience at times are employees disagreeing with one another or my employees not agreeing with how things are run at the diner. A strategy that I use when two employees are not getting a long, is talk to both of them one on one. See what the problem is and if it is small conflict, I find ways in which to move on from it. If it is a bigger problem, I would suggest them to talk their differences out. I feel that they are all adults and the best way to resolve a disagreement is to communicate with one another. If violence begins, I as the boss would jump in to manage and stop the disagreement. I also have learned that if my employees have any problem with a customer, I use my communication skills to ensure that my customers leave happy. I would use principles of the 3 r's in my business when conflicts occur. Especially with respect. Everyone in my business needs to give each other respect. Respect is by far the most important principle that will better help me resolve conflict. If we all communicate with each other with respect, we will have more effective relationships and this will keep the customers coming back and the employees working with one another with ease and comfort.